I am looking for a job in KPO/BPO sector as i want to shift into the customer servicing/ research/ BD etc through backend.


UDAY BHAN
Contact: +91 9582950833, 8802394285, E Mail: itsuday08@gmail.com
Flat No-90, Arunodaya Appartments, Vikaspuri – 110018________________________________________
CLIENT SERVICING ï‚Ÿ SALES & MARKETING PROFESSIONAL
Seeking challenging assignments in the Retail and Banking Sector
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PROFILE

• Target oriented professional offering 7 years of cross functional experience in diverse areas of Client Servicing, Marketing Management, Sales and Renewals, Operations Management and MIS Reporting with excellent understanding of business dynamics and updated market knowledge. Currently spearheading with MGM Associates Ltd, Delhi as Branch Service Manager.
• Professional experience encompasses team leadership and management skills, operational innovation capabilities, Recruitments and Banking (Sanction & Disbursement Documents) with domain knowledge in analyzing business, customer-need identification and customer-value maximization. Deftly handled assignments in Banking (Liabilities/Sales/Assets/Collections).
• Strong coordination and liaison skills; competently managed Collection processes and agencies for the 30, 60 and 90 DPD bucket cases. Also solved the NCL cases and that had been treated as waived off.
• Recognized as a proactive individual with ability to handle Client engagements with focus on innovation, New process development for better performance, lower cost and better customer satisfaction.
• Seasoned professional, with planning, execution, monitoring and resource balancing skills and ability to handle multiple functions and activities in high-pressure environments with tight deadlines.

Notable Accolades
• Distinction of achieving 115% of the Annual target in Renewals for the unit (West and Central Delhi) in Bajaj Allianz Life Insurance Company Ltd. Also rated “A” in Performance Appraisal system.
• Accredited with Zonal Head certificate and trophy for qualifying the Sales Wizard contest for JFM in PAN India in Metlife Life Insurance Company Ltd.
• Ranked 2 in Performance Appraisal Ratings PAN India at ICICI Bank in the years 2007-08-09.
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PROFESSIONAL EXPERIENCE

MGM ASSOCIATES LTD, DELHI
Branch Service Manager

• Identifying & managing key clients for potential business development towards high value customers and strategically securing profitable business across the region; providing customer service in the assigned territory.
• Accountable for managing the marketing team for the branch and handling the day to day customer queries regarding the functioning and other factors related to the consignments and equipment details.
• Handling the customer by offering them personalized services and providing best product combination while informing them about promotional schemes & latest products to render best possible benefits.
• Performing market segmentation, identifying viable segments, and creating targeted messaging of business development. Maintaining constant vigil on market dynamics to attune marketing strategies.
• Managing overall branch service operations while rendering facility support to main branch as well as seeding branches; assuring optimal utilization of the resource.
• Driving service delivery initiatives while gauging efficiency of newly integrated processes.
• Managing a team of marketing executives for the procurement of business and timely delivery of the equipments.
• Deftly responsible for enhancing the levels of Customer care through solving customer queries, execution & follow up of for post sales implementation & interface with customers.
• Supporting the function in NPD by generating, interpreting and collating market research data.
• Conceptualizing and Conducting Product trials at consumer end and report outcomes.
• Looking after the marketing campaigns for the company and promoting new products in the market. Organising special sales incentives for dealers and sales executives.
• Managing client and prospect needs by interacting with operations and escalating client requirements queries for providing best service standards.
• Negotiating business tie ups with various strategic clients for the company; possessing skills of community mobilization and community facilitation.
• Having prompt information flow about the competition and market dynamics to the higher ups.


BAJAJ ALLIANZ INSURANCE COMPANY LTD, DELHI Aug’10-Jun’11
Unit Retention Manager

• Diligently managed the Renewal targets for the Unit of Delhi NCR and handled the day to day customer queries regarding the policy functioning and other factors related to fund management.
• Organised daily meetings and drove various contests launched for the team by the company.
• Increased Customer base given by the company through data enrichment for the future prospecting of the renewal premiums.
• Generated MIS reporting to support the management with the requisite information on the various critical aspects.

Notable Accolades

• Provided timely and high quality services to the existing customer and also sought sales of new business policies from the existing clients.
• Successfully accomplished 75 lacs of new business within a span of 6 months only.


METLIFE INDIA INSURANCE LTD, GURGAON Sep’09-Aug’10
Manager Sales

• Adroitly managed the sales and marketing operations, developed marketing strategies, studied the elements in a sales promotion plan & considered consumer preference and drive business volumes.
• Managed the Sales targets and recruitment of the quality Financial Advisors to generate business and to achieve the monthly and yearly target slabs. Involved in Management of MIS and Customer Queries.
• Organised activities for lead generation and drove various contests launched by the company.
• Conducted meetings for setting up objectives and designed or streamlined processes to ensure smooth functioning of operations.
• Led, trained & monitored performance of sales force to ensure efficiency in operations and meeting of the targets.
• Entrusted with the task of training and licensing of advisors as per IRDA guidelines and coordinating with respective branches and responsible for activisation of advisors and their productivity.
• Maintaining regular coordination with different functional heads to effectively manage company’s affairs like selling areas, advertisement.




ICICI BANK LTD, JAMMU Jul’06-Jun’09
Branch Operation Manager

• Made Finacle entries in the system for transfer and clearance of Cheques/Cash Vouchers, teller authorization and updation of finacle entries. Solved the customer oriented queries for Account Opening, Cheque-book issuance, Pin Mailer generation, Drafts.
• Managed the sales at the front desk in Life Insurances, Current & Saving Accounts, FD’s and generating revenue at the front desk.
• Deputed in charge of Team management for Operations, Collections and CPA (Credit Processor Agency).
• Carried out Non-discrepancy checking (For e.g.: KYC Checklist, Mapping of cash, bouncing of cheques).
• Gained hands on experience in the preparation of MIS for the region in various projects on Sales and Operations.
• Managed Collection cases, solved them quite actively with the help of collection agencies and also managed Repo Cases (Repo Sold and Repo Release Cases).
• Maintained check on documentation for Internal Audits (RMIC) and External Audits (IAD) and yielded high scores on evaluation for the region.
• Provided excellent Customer service, which included providing Statement of accounts, Foreclosure statement, Repayment Schedule and solving the other queries of the customer for Asset (Loan) Operations.



NBCC, NEW DELHI Jul’05-Jul’06
MIS Executive

• Prepared MIS reports for Sales Management, Business & Operation team (e.g. on the status of Sales and project reports).
• Uploaded tenders and preparation of tenders for the various construction companies.
• Monitored the overall functioning of processes, identifying improvement areas and implemented adequate measures to maximize the satisfaction level of the companies.
• Planned the process effectively with overall responsibility for maintaining various process metrics and strict adherence to the compliance procedures at all times.
• Carried out the entire gamut of administrative work specifically related to official documents and material, maintained track records and updated information for the daily transactions.

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EDUCATIONAL CREDENTIALS

Pursuing PG Diploma in Retail Management (Distance Learning) from ICFAI. (Last Sem)

PGDBM, 2005
Jammu University; 55%

B.Sc. (Electronics), 2004
Jammu University; 70%


IT Qualification
• E-Diploma-(Advanced Software Technology) - CMC Computer Education (A TATA Enterprise & Govt. of India) in 1999-2001.
• Banking Application Software (Finnone, I-Core Finacle, BRS, PRJ, Finacle CRM).
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Date of birth: 10-October-1980.
Linguistic Proficiency: English, Hindi, Kashmiri and Punjabi.
References: Available on Request.