Curriculum Vitae

Shashikant Singh
E-mail: shashi.yatra@gmail.com
Road No-5A Postal Park Patnas
Mobile : 91+8294586966



CAREER OBJECTIVE :-

Ø Seeking a challenging position to utilize my skills and abilities in area of marketing and
Business development which offers a professional growth while being resourceful,
Innovative and flexible.

OVERVIEW:-

Ø Building consumer preferences and drive volume, identifying and developing new streams for revenue growth and maintain relationship with channel partners to achieve referral business.

Ø An effective communicator with excellent relationship buildings and interpersonal skills, strong analytical problem solving and organizational abilities. Possess a flexible and detail oriented attitude.

PROFESSIONAL EXPERIENCE:-

Designation: Assistant Team Lead
Ø Company: Travel Rista (Rista Tour & Travel Pvt Ltd)
Ø Duration: 25th September 2010 to Till Date.
Ø Product: Sales & Operation ( INBOUND, DOMESTIC & OUTBOUND)

Ø Job Responsibilities:
 Quote and sell travel airfares/hotels/packages.
 Make changes to travel bookings.
 Providing a high level of customer service and handling administrative duties.
 Interact with customer from India and abroad over phone and email.
 Prepare itinerary and costing.
 Reporting to the lead manager.

Ø Designation: Customer Care Executive
Ø Company : IBM DAKSH
Ø Duration: 7th March, 2009 to: 19th September 2010
Ø Product: Domestic Hotel/ Packages
Ø
Ø Job Responsibilities:
• Working within a team environment handling reservation manly for India based hotels and packages.
• Dealing with customer service enquiries including customer complains.
• Liaising with hotels regarding amendments, cancellations and let booking.
• Providing a high level of customer service and handling administrative duties.
• Interact with customer from India and abroad over phone email.
• Reporting to the lead manager.

Ø Designation: Travel Consultant
Ø Company: Yatra.com
Ø Duration: 13th October, 2008 to 6th March 2009
Ø Product: Domestic Hotel/ Packages/ Flight


Ø Job Responsibilities:
• Quote and sell travel airfares/hotels/packages.
• Make changes to travel bookings.
• Convert calls to travel sales targets
• Providing a high level of customer service and handling administrative duties.
• Interact with customer from India and abroad over phone and email.
• Prepare itinerary and costing.
• Reporting to the lead manager.

Ø Designation: Tour Executive
Ø Company: D Paul’s Tour and Travels
Ø Duration: 7th August, 2007 to 11th October 2008.
Ø Product: Domestic Hotel/ Packages/Flight/International Packages
Ø Job Responsibilities:
 Managing team and achieving sales target.
 Generating business interest amongst the clients.
 Interact with customer from India and abroad over phone and email.
 Prepare itinerary and costing.
 Understand customers travel requirements and offer travel packages.
 Understand D.Paul’s travel product offering and accordingly package the offer solutions.
 Reporting to the lead manager.




ACADEMIC PROFILE

EXAMINATION SCHOOL/BOARD/UNIVERSITY %OF MARKS YEAR OF PASSING
10th State Board 66.67 % 1998
12th State Board 65.66% 2000
Diploma in Aircraft Maintenance Engg. School of Aeronautics(SOA) 76% 2004
Bachelor of Tourism IGNOU 54% 2006
Certificate Course in French Indian Institute of Tourism and Travel Management(IITM) - 2007
Certificate Course in GDS(Amadeus) BESTT(IATA) - 2007
Master in Tourism IGNOU Pursuing 2012


COMPUTER SKILLS:-

2 Diploma in Computer Application
3 Familiar with Internet and Email.

ABILITIES:-

To get any work done through flexible and confident approach which will be helpful for my better future career prospects and through which can be able to maximize organization profit at minimum cost through better negotiation skills.




PERSONAL DETAILS

Date of Birth : 10/01/1982

Father’s Name : Shri Ran Vijay Kumar.

Local Address : WZ 53/256, Dayal Park, Sagarpur,
New Delhi – 110046.
.
Permanent Address : WZ 53/256 Dayal Park Sagarpur New Delhi-110046


Contact No : 91+9716140033

Nationality : Indian.

Sex : Male.

Material Status : Single.

Language Known : Engilsh, Hindi and French.


Date:
Place: (SHASHI KANT SINGH)