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| KPO - Marketing Support / Research |
| H.No-1103,Moti Mohalla,Katra Sufaid., Amritsar., 143001 India |
| isha.khanna84@gmail.com |
| 09988222912 |
| Customer service professional offering 5 years of diversified experience. Excellent problem-solving skills. Dedicated to achieving customer satisfaction as well as satisfying company expectations. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. |
Organisational Experience
STANDARD CHARTERED BANK Deputy Manager-Premium Banking
June 2010 to Till Date
Role: Joined as a Personal Financial manager in June2010 and was taking care of general and walk-in segment of the branch, promoted as Preferred Relationship Manager in Oct, 2011 and now managing portfolio of HNI clients.
KEY RESPONSIBILITIES
 BUSINESS DRIVERS :
1) Taking complete ownership of the existing base and take care of the portfolio of the
preferred customer as a one-point contact of the bank
2) To achieve the set targets for portfolio growth and new sales.
3) Manage growth and attrition of the base, facilitate customer up-streaming, improve
product per customer.
 CUSTOMER EXPERIENCE AND FRANCHISE BUILDING:
1) On an ongoing basis delivers consistent, efficient, accurate service to customer.
2) Co-ordinating Focus Group Meetings, and meetings with fund houses.
 RISK MANEGEMENT/OPERATIONAL RISK:
1) Handling the Vault and locker keys and take care of the smooth operation of the lockers
as an alternate Back-up of Locker, Vault and Debit card/PIN custodian.
HDFC BANK INSURANCE EXECUTIVE (BANCASSURANCE)
Sep 2008 to May 2010
Role:
 Handling HNI clients (Preferred customers) of HDFC Bank & cross selling of Insurance products of HDFC Standard Life Insurance.
 Handling biggest branch of Zone & completion of TPP targets month on month basis.
 Conversion of leads given by operations & sales staff.
India bulls securities ltd. Executive dealer, Amritsar
May 2006 till March 2007
Role:
 Put the trades on the behalf of clients on terminal
 Execution of daily trades and funds required by the clients.
Spice Telecom. Co-ordinator,Amritsar
June 2005 till April 2006
Role:
 Tele caller and data entry operator of verification department.
 Handling the process of documentation.
 Managing the team of 15 executives of different regions-BATALA, GURDASPUR, TARAN-TARAN, PATTI and AMRITSAR. |
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Objective: To be a valuable employee for your organisation by achieving organisational goals and achieving personality enhancement both on personal and professional front. |
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