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| LPO - Legal Process Outsourcing |
| 521 A Regent Shipra Sun city indirapuram, Ghaziabad, 201014 India |
| nisha.gulati@ymail.com |
| 9711007678 |
| 8+ years of experience in Patent Filing, Patent & Trademark Prosecution Docketing, IDS Preparations, OART Preparations |
1. Clairvolex Knowledge Process Pvt. Ltd , Legal Outsourcing.,
Gurgaon
Duration: June 2011 to June 2013
Sr. IPSE Docketing
Patent & Trademark Docketing Services
> Sound understanding of patent & trademark docketing, IDS Preparations, Data Verifications.
> Proficiency in use of IP docketing tools platform like Anaqua, Foundation IP.
>Docketing Patent & Trademark related all incoming mails / official communications in Anaqua.
>Knowledge of various patent databases such as USPTO, Patfetcher, Micropat, etc
>Responsible for maintaining quality level of production
>Timely tracking of resource balancing
>Executing process implementation and standardization
>Generate and maintain active database for error codes and conduct training programs to educate the team regarding the same
>Overseeing all aspects of Docketing & ensuring the workflow of docketed items are timely and efficiently processed within the TAT period.
>Word, Excel, Outlook and power point at advanced level.
2. WIPRO LTD.,
Greater Noida
Duration: Aug 2008 to June 2011
Paralegal Operations-LPO
Trademark Docketing Services (Trademark Docketing-Aug 2010-June 2011)
>Comprehensive understanding of Trademark docketing.
>Overseeing all aspects of TM Docketing & ensuring the workflow of docketed items are timely and efficiently processed within the TAT period.
>Sending reports to External clients on a daily basis & replying on their feedbacks.
>Maintaining a quality level of production.
>Establish and implement a strategic plan for the Docketing, for taking initiatives.
>Develop checklists to be used in client feedback/operation call and as guidelines for proper formation and operation of each entity.
>Develop and maintain a comprehensive user manual for training on the docketing, updating SOPs as per the client updates.
>Execute and/or assist in special tasks or duties as requested by the team members.
>Closely working with the Assistant Manager to identify strengths and weaknesses of the Docketing Specialists and establish a program to cross-train specialists in all areas of responsibility.
>Facility for creative problem solving.
Paralegal Quality Service (Application Filing- Aug 2008)
> Participate in successful completion of Patent Filing & Docketing activities for each Quarter.
>Key deliverables of the profile along with spear headings the support functions of Quality Assurance.
> Knowledge of whole documentation for Patent Filing and Patent Prosecution.
> Coordinated office functions, including Patent Docketing & interacting with Attorneys and Foreign Associates.
>Tracking Agent Productivity.
> To prepare Quality Monitoring Sheets, SOP & Process Maps for the existing Patent Filing & Docketing process.
>Perform Quality check on specific matters, when designated with this responsibility & audit the details in Colossus.
>To give daily updates & feedback regarding the product as per the client.
>Maintaining a quality level of production.
>Maintaining a Downtime tracker for Anaqua (it's a IP management software is a full lifecycle solution for all types of IP, including inventions, patents, trade secrets & trademarks).
>Fundamental understanding of all the processes like Application Filing, Pre-Post Filing & Docketing.
>Develop checklists to be used in client feedback/operation call and as guidelines for proper formation and operation of each entity.
> Participate in team meeting/huddle to share feedback received from Client. Following up with management for resolving any operational issues that may be identified on a day to day basis.
Achievements:-
>Efforts in learning the domain & meeting all the targets
>Best implemented pragati idea in Microsoft LPO (Crash course of Trademark docketing)
>Consistent quality performance
>Completed a lean project for Application filing team & Trademark docketing team on reporting structure.
3. ANINDUS CONSULTANTS (P) LTD., DLF Cyber City
Gurgaon
Duration: July 2007 to July 2008
Paralegal Operations
Paralegal Service (Application filing department-PATENT)
>Comprehensive understanding if Patent-Application Filing (Pre-Filing/Filing/Post-Filing).
>Receive application from attorney's regarding the New & Unique Inventions.
>To send the application form to the respective inventors for their signature's.
>To Prepares and processes a variety of legal documents about the invention & send it back to the attorney for his approval
>To do changes in the documentation as per attorney's request, if necessary.
>And finally, file the application to USPTO (United States Patent & Trademark Office) on behalf of Microsoft Corporation.
4. EXPERT SERV Solution India (P) LTD., Infocity
Gurgaon
Duration: June 2006 to July 2007
Quality Analyst
In-phonic Campaign
>To barge the live & recorded calls &give grades to the associate according to the call.
>To give feedback to the associate so that they can work on their limitation & do well in Future.
>To give daily updates regarding the product as per the client.
Customer Care executive
>Educated & trained new executives on floor so that they can come out of the learning curve to achieve process & company goals.
>Responsible to take inbound calls from US & assist them with the status of their mobile phone order.
5. Teletech Services India (P) LTD.
Okhla, New Delhi
Duration: June 2005-May 2006
Customer Care Executive |
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Actively looking for job, with immediate joining |
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