Manage Customer Interactions through Inbound & Outbound voice contact through various services.
Constantly monitor & review performance metrics for achievement of objective
To interface with respective work center for resolution of complaints
To track & ensure closure of complaints.
Identify relevant training needs of agents & ensure effective implementation
Interface with IT/HR/ Training/Quality.
Training new members and creating a productive work environment all depend on healthy lines of communication
Handling Escalations
Commitment not only to the work at hand, but also to promises.
Monthly Presentation to Management