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| BPO - Business Process Outsourcing |
| no5, 3-4, ev perumalsamy street, chandran avenue, chitlapakkam, Chennai, 600064 India |
| rengan.kasthuri@gmail.com |
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A competent professional with nearly 12 years of experience in:
Telecom Operations-Billing
Client Relationship Management
Market Research
Travel accounting |
| Telecom-Billing |
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* Skilled in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations
* Competent in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence
* Expertise in conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
* An enterprising leader with strong planning, communication, interpersonal, analytical & negotiation skills; proven ability to surpass targets within deadlines and pressure |
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