| |
| BPO - Business Process Outsourcing |
| Rezimental Bazar (Sec-Bad), Hyderabad, 500025 India |
| - |
| - |
| Total Experience is 3years 2months |
Dec 2008 to till date
• Worked as CSR (Customer Service Representative) in Page Point Service Pvt Ltd. For 6 Months. (December ’2008-May’2009).
• Worked as MIS Executive in MRL POSNET PVT LTD.(June’09---August’11)
Technical Skills
Operating Systems : Windows.
Tools : MS-Office.
Specific Responsibilities
As a Customer Services Representative:
• Calling the customer on the issues like Well come call, Bill not received, payment collection, and complaints on network
• Coordinating with Departmental heads on chronic issues and get them resolved within TAT
• Sale of VAS Services like Hello tune services and Different plans of Post Paid for the Excising customers.
• Attending 150 calls daily
• Sending daily MIS report to the Management by the End of the day.
As and MIS Executive & Accounts Assistant -
• Daily sending details on Merchant transactions to the management.
• Publishing the MIS report on the Merchants Transactions
• Sending Dashboards to the reporting manager.
• Sending SMS to the management on utilization of terminals by the merchants.
• Sending daily, weekly and monthly reports to the management.
• Answering the queries received from the Merchants and Helpdesk through Calls/Email /CRM and resolving it on time.
Accounts Assistant:
• Preparing cash voucher for staffs
• Doing daily bank actives (with draw, deposit, issue cheque)
• Settlement preparing for exiting staff
• Prepares MIS / Weekly reports for weekly meeting to move further the Business.
• Preparation of Invoices to BANK’s (Corporation Bank / Karur Vysya Bank /Ap Mahesh co-operative Bank/ Karnataka Bank ) along with working sheet.
• Preparation of Bank Reconciliation Statements & Writing pays slips, Vouchers, RTGS, NEFT & Cheques.
• Maintaining fair relations with Banks, Creditors and Debtors.
• Assisted payroll preparation by calculating time details and other duties
• Verified payment accounts, entered information into systems to ensure printed checks and contact with customers
• Responsible for providing assistance with the activities associated with Accounts (Sales Associates, Merchant related queries, salary, Rent) for any (11) branches.
• Preparation of monthly Management Financial (MIS) reports
• Proficient in Microsoft applications like Excel and Word
• Ability to establish good relationship with service providers and vendors |
| |
Looking for a JOB |
| |
| |
|
|
