SUNEET PANDEY – MBA 2011
European Business School, Germany / Warsaw School of Economics, Poland
Plot G-36, Sector-56, Noida, U.P. India 201301
Email: suneetpandey@gmail.com; suneet.pandey@students.ebs.edu


Career Objective:

Work in a competitive environment providing high potential for growth, both professionally and personally, study different strategic tools and intricacies of the domestic and regional market and apply them to business. I aim to become an integral part of the organization while putting in my experience and knowledge gained from MBA to practice and make significant contributions towards all round growth of the company.

Personal Details:

Date of Birth: 21st March 1983
Nationality: Indian
Marital Status: Single


Work Experience:

Summer Internship- Full Time
May 2010 to September 2010 Federal Mogul, Wiesbaden, Germany

Federal-Mogul Corporation is a $5.3 billion global supplier of quality products, to manufacturers of automotive, light commercial, heavy-duty and off-highway vehicles, as well as in power generation, aerospace, marine, rail and industrial http://www.federalmogul.com. I was aligned with Group Controller, PowerTrain Sealings Bearings (PTSB) unit, EMEA.

• Optimization of SAP based application:
o Assessment of the status quo of data retrieve, data record set up, group specific customization, reconciliation while offering recommendations where possible to improve utilization and performance of the application for all European plants
o Tracking the data-routing process to BW in underlying plant ERP systems to allow for group analyses
o Set up of a monthly standard reporting package for group management and a training program for plant roll out

• Other projects
o Profitability analysis for one specific product to arrive at the ‘true’ revenue generated
o Analysis on currency rate exposure for all Inter-company Payables and Receivables
o Exposed Costing Variances between two plants for a specific operation


Previous Experience- Full Time

November 2003 to August 2009 EXL Service, Noida / Pune, India; U.K.
EXL is a NASDAQ listed leading provider of outsourcing and transformation solutions to the Global 1000, headquartered in New York with expertise in Financial Services, Utility, Insurance, and Travel. http://exlservice.com


Client- UK’s biggest Utility Company Sep ’05 to Aug ‘09

• Assistant Manager, Delivery Support Aug ’08 to Aug ‘09
o Manage workflow, chair conference calls, prioritize queues based on criticality & impact
o Conduct capability exercises to propose and implement tactical changes in client operations
o Manage and lead a team of 20 analysts, carry out regular performance appraisals culminating to the yearly appraisal
o Liaise with related functions at various locations to seek / offer support and eliminate redundancies



• Assistant Manager, Client Operations Feb ’07 to Jul ‘08
o Propose and implement Rewards & Recognition (R & R) programs to help achieve the Key Performance Indicators (KPIs)
o Manage and lead up to 35 associates and ensure consistent performance. Imbibed a sense of continual hunger for improvement in the teams by working closely with them, eliminating any hierarchical barriers and owing up to responsibilities during adversity; carried out regular performance appraisals culminating to the yearly appraisals
o Prepare and present highlights, focus areas and the challenges to the leadership and the client in the Monthly / Quarterly Business Review (M / QBR)

• Process Trainer / Migrations Sep ’05 to Jan ‘07
o Provide key inputs to project managers and the client for the roll-out of pilot batches offshore, including for the Full Time Equivalents (FTEs) and KPIs, while getting trained on the process itself at various locations onsite in the U.K.
o Completed process training for numerous batches over a period of one and a half years
o Create and maintain the Standard Operating Procedures (SOPs) for future references
o Carried out Training Need Identification (TNIs) exercises while conducting training on soft skills

Client: Mortgage Bank, California Nov ’03 to Aug ‘05

• Customer Care Executive (CCE)
o Customer Retention: Make calls to mortgage customers offering new packages and plans
o B2B: Make calls to third parties to collect sensitive customer information
o Customer Service: Attend calls from the retail customers resolving their queries and up-selling


Education:

• European Business School, Germany Sep ’09 to Feb ‘11
o Degree Course Full Time MBA
o Specialization: General Management
o Foreign Semester: Warsaw School Economics, Poland

• University of Delhi, India Jul ’00 to Jun ‘03
o Degree Course Bachelor of Arts
o Specialization: Mathematics

• Vishwa Bharti Public School, India Apr ’98 to Mar ‘00
o Senior Secondary Education
o Specialization: Business Studies

Language Skills:

• English: Native
• German: Intermediate
• Hindi: Native

Computer Skills:

• MS Office (Word, Excel, Powerpoint)
• Operating System: Windows
• Working knowledge: SAP BW

Extra Curricular:

• Inside University:
o Actively involved with the student’s body in the University of Delhi, campaigned and pushed for better infrastructure in the campus
• Outside University:
o Involved with ‘GOONJ’, a resource mobilization initiative providing clothes and other basic amenities to thousands in far-flung flood / drought hit areas in North India
o Involved with ‘OM’ school, funded jointly by EXL and a client , by spending time with the under-privileged children
• Awards:
o ‘Star Performer’ for the year 2004 for highest quality score and customer satisfaction
o Engagement and Retention Champion for zero employee turnover
o 100% scholarship recipient for MBA in EBS by ‘Peter-Horvàrth-Foundation’

• Academic / Professional References: On Request