PARAS KUMAR CHOUDHARY

E-mail:paras_772003@yahoo.co.in
Mobile: 9953867687
CAREERS OBJECTIVE

A challenging position within the industry to use my acquired experience & education to take the company
at the newer height.

Working Experience With:
DTDC Courier & Cargo Ltd, ICICI Bank Ltd, DTD, Mach Communication and Cambata Aviation

PROFESSIONAL EXPERIENCE

• 7+ years experience.

Working Experience:

DTDC Courier & Cargo Ltd. - (as Asst. Manager Operation) (Nov ’08 – till date)

Job Responsibilities




0 Call Centre:
• Handling 12 callers at branch and 25 at RO level.
• Training, target, complain handling, maintaining TAT for clients.
• Alteration of staff for revenue generation, client satisfaction & retention.
• Understanding client requirement, business opportunity, guidance, support & closure.
1 Operation:
• Air, Surface Cargo, Heavy cargo & shipment.
• Route plan for major clients & Time plan for load connection.
o Responsible for proper packets, box & non doc delivery within the stipulated time.
o Maintaining TAT for month end result.
o Coordinating with the junior & senior staff time to time for easy accessibility.
2 Tracking Systems:
• On line tracking, Tracking delivered packets
• Location wise tracking & Data updating management.
• Scanning the DOC & NON DOC packet at entry level.

3 Maintaining the return goods:
• Updating the return goods in the database and updating the same to senior and customer.
• Responsible for goods and its packaging condition.
• If necessary returning the same to client within stipulated time.
4 Billing to customer:
• Checking pending bill & total consignment manually by net.
• Checking weight, location, return of total goods and RTO.
• Preparing bill and doing collection.
5 Scanning:
• Scanning of doc & non doc packets.
• Scanning through BAR code & Data forwarding by scanning & updating the same.
6 Deliveries:
• Collecting doc & non doc packets, Making DRS before delivery.
• Taking Customer number, signature & Handing over DRS.
7 Storing:
• Shipper, Manifest, Account copy & Packaging materials & making gate entry.
• Weighing machine for scaling, making incoming & out going entry.
8 Shorting:
• Route wise shorting, Pin code wise shorting & Location wise shorting.
• Air & Surface Cargo wise shorting and shorting urgent doc & non doc wise.
9 Pick up:
• Location wise route, time, returning planning.
10 Reports Making & Checking:
• DRS, Bill, Manifest, A/c Copy, Report Client wise, Invoice, Major Client & Sales report.
11 Collections
• Serving notice, follow up, maintaining record, fortnight night collection & personal visit.
ICICI BANK LTD (As Asst. Collection Manager) (Oct. 2007 to Nov. 2008)

Job Responsibilities

• Collection of 2 wheeler for 7, 8 & 9, buckets for 20 crores of 6 thousand cases.
• Accountable for 50 Tele Caller staffs & their performance.

DTDC COURIER & CARGO Ltd. (as Asst Channel Manager) (March ‘07 – Sep 2007)
Job Responsibilities
• Operation, billing, tracking, scanning, pick up planning, complain, surface & air cargo,
client updation, POD report, report making, delivery management and packaging.
• Responsible for 15 Tele Caller staffs

SIX SIGMA Project - ? Reduction of Repeat Failures? In Average Handling Time

Value Realization:

Studied the root causes of failure and implemented methods to eliminate them resulting of reduction in average Handling Time from 50% to 40%
Increased the customer satisfaction rate from 50% to 60%
Improved the sigma level from 1.64 to 2.19

Improvement & Value Realization:


Indirectly - maintained good relation with the potential client for the company growth.
Tracked indirect staff work, parcels & letters in an effort to enhance profit margins
Redesigned the layout of the pick up to improve the time utilization by over 80%.
Improved service from new level and increased sales activities for new customers.
Supervised receipt of parcels & letters from customer and companies.


MACH COMMUNICATION (as Territory Manager) (Jan ‘05 –Feb’ 7)
Job Responsibilities
• Operation, Order taking, Order processing, Packaging, Deliveries, Warehousing, Preparation
of reports.
• Accountable for 20 Tele Caller staffs & their performance.


CAMBATA AVIATION PVT LTD (As an Asst. Supervisor) (July. 2003 to Jan 2005)
Job Responsibilities
• Air Cargo operation of (Gulf, Allitalia, Cathay Pacific, Atlanta, Thai, and China Eastern) at International Airport IGI terminal IInd.
• Managed 5 to 10 customer care executive at IGI Airport.


NOTABLE ACCOMPLISHMENTS

1) 1st prize in DTDC Courier & Cargo Ltd (2) 6th price Science exhibition (3) 3rd & consolation prize in Painting at
District Level and (4) 82% in B.S. (I.com) & 89% in Statistics in B.com



ACADEMIC &PROFESSIONAL QUALIFICATION

• 2009: MBA (Marketing) from Pondicherry University & 6 Sigma Green Belt ISI Delhi
• Did project on Average Handling Time of packets in DTDC Courier & Cargo Ltd.
• 2003 Did Flight Purser Course from AICT Ghaziabad.

• 2001: B.Com (A/C Hons.) - Vinoba Bhave University


IT SKILL

• MS Excel, MS PowerPoint & MS Word And Excellent Typing Speed (45 wpm) and


STRENGTHS

• Positive & Analytical thinker. Learning Attitude.
• Good team player & team leader. Ethical, Accountable & Smart worker.


PERSONAL DETAILS



• Date of Birth - 20th Dec’1979
• Father’s Name - Mr. M.L.Chaudhary.
• Gender - Male
• Passport - F6246467
• Present Address - 46- H, Pushp Vihar, sec – 4, Delhi – 110017
• Present Location - Delhi.




Date:



Signature _______________ (Paras Kumar Choudhary)