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| Data Entry Outsourcing |
| D.No: 24-49-18, Ambusarang Street, Visakhapatnam, 530001 India |
| pillaswarup@yahoo.co.in |
| 9441944383 |
| I have been working in BPO since 6 years on project which deal with Internet research, email and chat support, customer and technical support, remote assistance, data processing and maintainance. |
NuNet Technologies Pvt. Ltd.
Nov 2005 – Dec 2007
Role: Processing Executive
Responsibilities:
Expertise in Online Search.
Communicating with the clients as per the requirements.
Search and applying Jobs as per client’s requirements.
Maintaining and updating the client’s database in the website.
Achievements:
Handled team of 10 members.
Maintained database of process related websites.
Maintaining accuracy even after handling multiple tasks.
Infronics Systems Ltd.
Feb 2008 – Oct 2008
Role: Online Support Engineer
Responsibilities:
Expertise in Online Search.
Responding Customer Mails.
Maintaining Customer Account Information.
Maintaining the Websites daily status.
Communicating with the clients as per the requirements.
Visiting Customer Calls.
Installing the Products and Software’s in Customer Place.
Trouble shooting of our products.
Assembling and De-Assembling.
Achievements:
Maintaining accuracy even after handling multiple tasks.
Maintained company websites.
Worked with sales department.
Sutherland Global Services Feb 2009 – Apr 2012
Role: Sr. Consultant Technical Support (L2)
Responsibilities:
Supporting team members.
Regularly updating the team about process and product updates.
Managing and cascading reports.
Handling supervisor escalation chats.
Provide chat support for all the Norton products.
Work remotely on customer’s computers for troubleshooting.
Utilize knowledge base to troubleshoot application issues and fulfill customer requests.
Remove viruses manually from customer’s computer.
Achievements:
Maintained 100% accuracy all time and in all the process handled.
Identified as the fastest and accurate processor.
Maintaining accuracy even after handling multiple tasks. |
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I use to work in the chat and email process, my jobs includes supporting customers through chat and remote assistnace, Internet research and searching job portals, I have also worked in redigning and maintaining a website, I have also created law library for one of my previous company. I am also looking for projects in KPO and LPO too.
I want to take over a project and start by my own. Kindly inform me if there are any projects available. I assure you that I will do my best to maintain accuracy and perfection in what ever project I handle. |
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