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| Call Center - Inbound & Customer Care |
| #22 Lalithamma bulding 2nd cross 2nd floor near garden endlish school Kempegowdanagar T dasarahalli, Bangalore, 560057 India |
| g.william64@rediffmail.com |
| 8971225880 |
1. Concentric BPO PVT LTD Bangalore as Team Lead for domestic inbound & outbound intuit process. Handling 3 queues, Gujrathi ,Telgu, Kannada( 1 year)
 Achieving daily targets ,
 Call calibrations , QA Monitoring
 WBR Reports , weekly Transport roster ,
 Handling Clients calls, clarifications on the product
 Interacting with supporting Team MIS, HR ,QA, IT
 Managing a Team of 60 customer service representative |
2. Nett positive Business Analytics Pvt Ltd .Bangalore
As senior financial associate (March 2008 to Dec 2010)
Barclays MetLife (insurance sales process) & Dell Process (Tech Sales Process)
 Preparing daily reports and verification of the same
 Team Handling and organization of the database
 Product clarifications and team work
 Coordinating with the Team to improve the performance in an effective manner
 Documentation of the leads generated by the team members |
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To participate in a challenging project, this utilizes my problem solving skills and abilities in the industry that offers professional growth while being resourceful, successful, innovative and flexible.
Applying for the Team lead
George |
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