Savitha Chaparala



Effective contribution towards growth of the organization by bringing all my skills, knowledge, experience and potential in coherence with organization’s goal. The passion to excel, exceed every expectation and the aptitude to creating alternatives have attributed to my success. Satisfaction is an important driver for me to work efficiently.

PROFESSIONAL PROFILE:


Overall 5yrs experience in customer service.
Experience in process related training.


KEY STRENGHTS AND COMPETENCIES

Good team player, supporting and motivating the team to get the most performance.
Skills in training and development principally in process orientation.
High commitment to work complemented by my adaptability.
Inter-personal, communication skills with flair for interacting with a cross-section of people.
Strong time management skills and ability to work under pressure.


PROFESSIONAL EXPERIENCE

Vasanth software solutions

Medical Transcriptionist Jan 2003 to July 2005

Responsibilities:

Understanding the requirement of US client for effective sourcing.
Converting the wave files into text files.
Proofing the text files in a given period.


General Electrical Consumer Finance Services(GECFS)


Customer Service Executive August 2005 to Jan 2007

Responsibilities:

Client serving
Maintaining database of the Clients
To provide guidance to fresher.




HSBC DATA PROCESSING INDIA PRIVATE LIMITED, Hyderabad

Customer service Executive Jan 2007 to July 2009

Responsibilities:

Taking Banking /E-Saver/Personal Internet Banking calls
Cascading updates (Daily devotionals and debriefs)
Delivering developmental Plans, Whilst mentoring
Call coaching new joinees during the hands-on & support period.
Conducting process related classroom training and delivering feedbacks.



Achievements:

Selected as a mentor for 2 tranches after the classroom training.
Selected as upcoming Team leader for banking with in 8 months of taking calls
Selected as a Pilot tranche for migration of Internet banking Helpdesk.
Identified by the management and business partners for nightshift as there is no Supervisory cover and to handle the generic mailbox and resolve customer queries.
Won Super Star Award in Personnel Internet Banking in 2009.
Won Team of the Quarter for Jan-March 2009.
Awarded for bringing down the errors, improving sales and increasing quality levels in the first quarter of the year.
Awarded highest sales Agent for the month of May 09.


Process Initiatives:

Taken initiative to identify high Wrap and Idle percentage of Tanche 6 and also gave individual feedback to the entire team successfully reduce their idle and wrap percentage.
Maintained Team performance Tracker.
Developed FAQs for the E-Saver queue and cascaded to team members to reduce the number of referrals to the site.
Assisted in Bay Decoration during RCC Goes BAU, Independence Day and 2 year celebrations for the department.


Technical skills:

Operating systems Windows98. Vista
Application Software, MS-Office
Languages, VB, HTML

Core Strengths:

An effective communication with excellent interpersonal & relationship building skills
Strong analytical, problem solving & organizational abilities.
Possess a flexible, learning and detail oriented attitude
Ability to work in team spirit to accomplish the desired objective.
Energetic and confident.
Positive attitude
Leadership Quality.

SERCO, Hyderabad


Presently working for Google process as Senior Analysist (GTL)





EXTRA CURRICULAR ACTIVITIES:

Participation in N.C.C. at Collage level.
Participated in Debate & painting, completions at school level.

Education Qualification:

B.Com ( Osmania University)
XII from Intermediate board examination.
X from state syllabus


Personal Details:


Full Name : Savitha Chaparala
Contact No : 9393758319
Email ID : Savithachaparala@yahoo.com
Address : Plot No: 68, Flat No:204, Santosh Apartment, Bhagyanagar colony,
Kukatpally, Hyderabad,
Andhra Pradesh,
India – 500072.